FAQ

Novells is based in Ireland. All our clocks are handmade and shipped from here.

No, we work in small collections. Each design is handmade in limited quantities, so once a piece sells out, it may not be restocked.

Please allow 2 business days for us to prepare your order before it ships.

Once fulfilled, delivery takes 3–5 business days.

We currently ship to the UK only.

Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Yes. Every clock is individually shaped, sanded, and finished by hand from natural wood, so slight variations in grain and finish are part of each piece's character.

Yes, please contact us at support@novells.shop and we'll be happy to help with a return or exchange.

Contact us with a photo of the damage at support@novells.shop and we'll sort out a replacement or refund.

Email us at support@novells.shop — we aim to respond as quickly as possible