Privacy policy

Last updated: August 2026

Novells operates this store and website, including all associated content, features, and services (referred to here as the "Services"). Our store runs on Shopify, which helps us deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or contact us. If anything in our Terms of Service conflicts with this Privacy Policy, this policy takes priority regarding how we handle your data.

Please take a moment to read through this. By using our Services, you confirm that you understand how we collect, use, and share your information as described below.

Personal Information We Collect

"Personal information" means anything that identifies you, or could reasonably be linked back to you. It does not include anonymous or de-identified information. Depending on how you use our site and where you're located, we may collect:

  • Contact details, such as your name, billing and shipping addresses, phone number, and email
  • Payment information, including card details, transaction records, and payment confirmations
  • Account details, like your username, password, and saved preferences
  • Order activity, such as items you've viewed, added to cart or wishlist, purchased, returned, or cancelled
  • Messages you send us, when you contact our support team
  • Device data, such as browser type, IP address, and similar technical information
  • Usage data, covering how you browse and interact with our site

Where This Information Comes From

We collect personal information in several ways:

  • Directly from you, when you create an account, browse our site, or contact us
  • Automatically, through cookies and similar technologies while you use our website
  • From service providers, partners we rely on for services such as payments or hosting
  • From other third parties or partners we work with from time to time

How We Use Your Information

We use your information to:

  • Operate and improve our Services. This includes fulfilling your order, processing payment, managing your account, arranging shipping, handling returns, and improving your overall shopping experience.
  • Send marketing communications. With your permission where required, we may send promotional emails or show ads based on your browsing or purchase activity.
  • Maintain security. We use your information to verify your account and help prevent fraud. You're responsible for keeping your login details private.
  • Provide customer support. We use it to respond to your questions and requests.
  • Meet legal obligations. We may use your information to comply with the law or respond to valid legal requests.

When We Share Your Information

We share information with third parties only in specific circumstances, such as:

  • With Shopify and other vendors who support our business operations, such as payment processors, hosting providers, or delivery couriers
  • With marketing partners who help us advertise to you, subject to their own privacy practices (you may be able to opt out of targeted advertising depending on your location)
  • When you've asked us to share it, for example so a courier can deliver your order
  • With any affiliated companies, if applicable
  • If we're involved in a business transaction such as a merger, or where required to meet a legal obligation or protect our rights

Our Relationship with Shopify

Our store operates on Shopify, which processes data about how you use our Services to support and improve them. Information you submit through our site may be shared with Shopify and its partners, some of whom may be located outside your country. Shopify also uses data across its broader merchant network to power certain platform features; in those cases, Shopify is responsible for that part of the data processing. You can review Shopify's Consumer Privacy Policy (shopify.com/legal/privacy/app-users) or manage your rights through their Privacy Portal (privacy.shopify.com/en).

Links to Other Websites

Our site may occasionally link to other websites. We are not responsible for how those sites handle your data, so we recommend reviewing their privacy policies before sharing any information. A link from our site does not imply endorsement of its destination.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect information from anyone under the legal age of majority in their country. If you believe your child has shared information with us, please contact us and we will remove it.

Keeping Your Data Safe

No system offers complete security, and we cannot guarantee perfect protection, particularly for information sent over an unsecured connection. We retain your information only for as long as necessary, whether to maintain your account, deliver our Services, meet a legal requirement, or resolve a dispute.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request deletion of your information
  • Correct any inaccurate information
  • Request a copy of your data, or have it transferred elsewhere
  • Manage your marketing preferences, including unsubscribing from promotional emails at any time (order-related emails will continue)

If you're based in the UK or the EEA, you may also be able to:

  • Object to or restrict certain types of processing
  • Withdraw your consent at any time, without affecting processing carried out before that point

To exercise any of these rights, contact us using the details below. For matters specific to Shopify's own data processing, visit privacy.shopify.com/en. We will not treat you differently for exercising your rights, though we may need to verify your identity first.

Complaints

If you're unhappy with how we've handled your data, please let us know using the contact details below. Depending on your location, you may also be able to file a complaint with your local data protection authority.

International Data Transfers

Your information may be processed or stored outside your home country. When we transfer data outside the EEA or UK, we rely on recognised legal safeguards, unless the destination already offers an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted here with a new "Last updated" date.

Customer Support

If you have any questions, you can reach us at:

Address: 32 Red Arches Close, Dublin 13, D13 E6R7, Ireland

Email: support@novells.shop

Our support team is here to help whenever you need it.