
Frequently Asked Questions
Quick answers about delivery, returns and support.
How long does delivery take?
We deliver across the UK in 3-5 business days from our UK depot. Orders placed at weekends or on bank holidays are processed on the next working day.
Is delivery free?
Yes, we offer free UK delivery on all orders, with no minimum spend and no hidden extras.
Are returns really free?
Yes. If you change your mind, you can return your item within 30 days for free. Items should be unused and in their original packaging.
How do I start a return?
Email us at contact@novells.shop with your order number and we will send you the return instructions. Refunds are issued to your original payment method once we receive the item.
What if my order arrives damaged or faulty?
We're sorry if that happens. Email us at contact@novells.shop with your order number and a photo of the problem, and we will arrange a replacement or refund quickly, at no cost to you.
How can I contact customer service?
Our team is happy to help. Email us at contact@novells.shop and we will get back to you as soon as possible.